The Carrington Company

phone: 860.276.0276

fax: 860.276.0690

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Customer Satisfaction Survey

Customer Satisfaction Survey

Talk to us! Give us your feedback on our service, so we may continue to meet your highest expectations.

Dispatching

On a scale of 1 to 10 how would you rate your experience with our dispatch department?:

1 = Poor 10 = Great

A. Were we polite and professional?:

Yes

No

B. Were you provided a call tracking number?:

Yes

No

C. Were you given the assurance that the problem would be resolved quickly?:

Yes

No

D. Were you given an estimated time the technician would arrive?:

Yes

No

E. Were you presented with the option of speaking to our help desk?:

Yes

No

Technician

On a scale of 1 to 10 how would you rate the technician's work on your system?:

1 = Poor 10 = Great

A. Was the technician given ample time information from dispatch concerning preparedness to work on your system?:

Yes

No

B. Was the technician knowledgeable about your system?:

Yes

No

C. Was the technician attentive?:

Yes

No

D. Was the technician's dress and appearance acceptable?:

Yes

No

E. When the technician completed your call was your equipment clean and operating properly?:

Yes

No

F. Before leaving, did the technician ask if you had any questions or concerns about your system that had not been addressed?:

Yes

No

Overall

On a scale of 1 to 10 how would you rate your overall experience with our service department?:

1 = Poor 10 = Great

On a scale of 1 to 10 how would you rate your entire experience with us:

1 = Poor 10 = Great

Your Information

Name:

Company Name:

Telephone:

E-mail:

Comments/Suggestions:

Confidential: Information submitted is restricted to the use of The Carrington Company only.

Support

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Customer Satisfaction Survey

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